The insurance industry has a reputation for being reluctant to embrace modern technologies. It used to be difficult to think of streamlining workflows, transitioning to an online interface, or even processing claims the same day. That is, before the global digital transformation of all sectors, and now the insurance industry's digital transformation.

Digitalisation can be complex and recreate a “human touch” through customer-centric digital communication is the biggest challenge for traditional organisations. They'd rather stay on the slow lane, stick to legacy software and perceived 'risk control' instead of jumping in with both feet to modernise their systems and boost their overall Customer Experience.

In today's crowded and hyper-competitive insurance market, speed, quality, and ease of use are needed to succeed. That means going digital — and while this isn't an easy task, with the right plan in place, each step will bring you closer to experiencing the benefits of digital transformation.

Here are some ways to start Digitalisation without taking on unnecessary risk:

1. Start with Teamwork

Bring your team together - through individual assessment of each department map-out your current customer journey. It helps identify road-blocks and challenges they are facing. In addition, share some information about the digitalisation process and technologies to help them buy-in with you.

2. Partner up with Local Experts

Embrace working with local and trusted Digital partners and innovative start-ups to exchange learnings when it comes to technology adoption and Digitalisation.

3. Practice makes perfect – Adopt the Agile Approach

Start with a Proof of Concept before jumping fully into the project. Implement a small-scale as a test first, then move into full phase once the technology or solution has proven to work and the team is ready to use it.

Is your organisation and team facing Digital Transformation challenges?

Let’s partner up and decomplicate this process.